Frequently Asked Questions (FAQ)
Welcome to the SaddleBorn FAQ page! Here, you’ll find answers to some of the most commonly asked questions. If you need further assistance, don’t hesitate to contact us!
1. What does Saddleborn offer?
At Saddleborn, we specialize in authentic cowboy clothing and accessories. From rugged cowboy boots and hats to stylish denim jeans, flannel shirts, and leather belts, we’ve got everything you need to embrace the cowboy lifestyle.
2. Where is Saddleborn based?
Saddleborn is proudly based in both the UK and USA. We ship worldwide to bring the spirit of the Wild West to cowboys and cowgirls everywhere.
3. What sizes do you offer?
We offer a wide range of sizes to fit every cowboy and cowgirl. Our sizing typically ranges from [XS to XXL] for apparel and [specific sizes] for boots and hats. Please refer to our Size Guide on each product page for detailed measurements.
4. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. For more details, check out our Shipping Policy page.
5. What is your return/exchange policy?
We want you to be completely satisfied with your Saddleborn purchase. If something doesn’t fit or meet your expectations, you can return or exchange it within 31 days of receiving your order. Items must be unworn, in original condition, and with tags attached. Visit our Returns & Exchanges page for more information.
5. What is your return/exchange policy?
We want you to be completely satisfied with your Saddleborn purchase. If something doesn’t fit or meet your expectations, you can return or exchange it within 31 days of receiving your order. Items must be unworn, in original condition, and with tags attached. Visit our Returns & Exchanges page for more information.
6. How do I care for my Saddleborn clothing?
To keep your cowboy gear looking its best, follow the care instructions on the product label. Generally, we recommend:
- Hand-washing or using a gentle cycle for denim and flannel.
- Conditioning leather items (like boots and belts) regularly to maintain their durability and shine.
- Storing hats in a cool, dry place to maintain their shape.
7. Are your products authentic and high-quality?
Absolutely! At Saddleborn, we take pride in offering authentic, high-quality cowboy clothing and accessories. Our products are designed to withstand the rigors of ranch life while keeping you stylish.
8. Do you offer gift cards?
Yes, we do! Saddleborn gift cards are the perfect way to share the cowboy spirit with your loved ones. You can purchase them on our website and they can be used for any product in our store.
9. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s site.
10. Do you have a loyalty or rewards program?
Yes! Join our Saddleborn Rewards Program to earn points on every purchase, receive exclusive discounts, and get early access to new collections. Sign up on our website to get started.
11. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For your security, all transactions are encrypted and processed through a secure payment gateway.
12. Do you offer discounts or promotions?
Yes! We regularly run promotions and offer discounts to our loyal customers. Sign up for our newsletter and follow us on social media to stay updated on the latest deals.
13. Do you ship from the UK or the USA?
We have warehouses in both the UK and USA, so your order will ship from the location closest to you for faster delivery. If you have a preference, feel free to contact us before placing your order.